Help & support

Write to support@susutracker.com and tell us your registered phone number and what happened. Never send us your sign-in code or your mobile money PIN: we will never ask for them.

I paid but the app still says pending

Keep the app open on the payment screen: it updates as soon as the network confirms, usually within a minute. If it is still pending after 10 minutes, email us the group name and the time you paid.

I didn't receive my sign-in code

Check the number is right, wait a minute, then tap Resend. You can ask for a few codes per 10 minutes; after that you'll need to wait before trying again.

My payout says it is awaiting approval

Every payout is checked by our team before it is sent. You will get a message when it has gone to your MoMo number.

I need to change my MoMo number

Go to Profile, then Payout details, then Change. You can't change it while a payout to you is being processed.

I was invited but the link doesn't work

The invite is tied to the phone number it was sent to. Sign in with that number, then open the link again or enter the code under Groups.